Need Help?

Content problems; basic technical issues:

Email your teacher.

For help with the following, please call Mr. Lucas 970-348-6257 or the school office at 970-348-6169:

Chromebook malfunctioning
Assistance with Schoology/Infinite Campus or Edgenuity/Clever
Connectivity Issues

For non-immediate issues, you can submit an assistance form to:

D6 Online Academy Contact/Inquiry Form - English

D6 Online Academy Contact/Inquiry Form - Spanish

Chromebook

To log onto a Chromebook, your student will need their district login credentials. These are the same as if they were at school.

Turn on the Chromebook, and let it connect to your home wireless network. You may need to enter the credentials for your network.
Once that is complete, you will be presented with the message, "Sign in to your Chromebook."
Follow the instructions by clicking "Next", and enter the student credentials without the "@greeleyschools.org" portion of the name.

How to Check for Chromebook Updates

Check for updates yourself.

Turn on your Chromebook.
Connect your Chromebook to Wi-Fi.
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

Clearing cookies in Chrome.

Control your microphone volume.

Additional Assistance

For additional Chromebook issues please contact the District IT department.

IT Phone: 970-348-HELP (4357)
Email: ITSUPPORT@GREELEYSCHOOLS.ORG

District 6 Student and Family IT Help Desk

How to Receive Help while Remote

What to expect when contacting support:

When calling, please leave a detailed message with accurate callback information.
When sending an email, please include as much detail as possible to describe the issue and include your best contact information.
A ticket will automatically be generated and sent to all technicians operating the helpdesk.
A technician will reach out to work on the issue, or schedule a time where you can come into one of the manned help desk locations if additional support and troubleshooting are needed.
If it is determined that a new device is needed while on the phone, you will be directed to visit your home school to exchange the defective device.

If for any reason you are unable to call or email the helpdesk, District 6 has established one location for walk-ins that operates form 8:00 a.m. - 3:30 p.m., Monday through Friday. This location is as follows:

Heath Middle School
970-348-3400
2223 16th St., Greeley, CO