D6 Online
Academy
Need Help?
Content problems; basic technical issues:
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Email your teacher.
For help with the following, please call Mr. Lucas 970-348-6257 or the school office at 970-348-6169:
- Chromebook malfunctioning
- Assistance with Schoology/Infinite Campus or Edgenuity/Clever
- Connectivity Issues
For non-immediate issues, you can submit an assistance form to:
Chromebook
To log onto a Chromebook, your student will need their district login credentials. These are the same as if they were at school.
- Turn on the Chromebook, and let it connect to your home wireless network. You may need to enter the credentials for your network.
- Once that is complete, you will be presented with the message, "Sign in to your Chromebook."
- Follow the instructions by clicking "Next", and enter the student credentials without the "@greeleyschools.org" portion of the name.
How to Check for Chromebook Updates
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Clear browsing data.
.Additional Assistance
For additional Chromebook issues please contact the District IT department.
- IT Phone: 970-348-HELP (4357)
- Email: ITSUPPORT@GREELEYSCHOOLS.ORG
District 6 Student and Family IT Help Desk
How to Receive Help while Remote
What to expect when contacting support:
- When calling, please leave a detailed message with accurate callback information.
- When sending an email, please include as much detail as possible to describe the issue and include your best contact information.
- A ticket will automatically be generated and sent to all technicians operating the helpdesk.
- A technician will reach out to work on the issue, or schedule a time where you can come into one of the manned help desk locations if additional support and troubleshooting are needed.
- If it is determined that a new device is needed while on the phone, you will be directed to visit your home school to exchange the defective device.